Contact Us LazyApply

How to Reach Out Without the Hassle

We know when you’re deep in your job search, delays or confusion around support can be frustrating. So, we’ve made contacting us as simple as possible. Whether you’re stuck with the AI-powered job matching, need help setting up interview automation, or have billing questions, we’re here to help quickly.

From our experience, most users find the in-platform support the fastest because it links directly to your account details. But if email is your thing, we’ve got you covered there too. And for urgent tech glitches, we prioritize getting you back on track in no time.

Finding Our Contact Info Inside Your Dashboard

Once you’re logged into LazyApply, getting support is just a few clicks away. Here’s the quickest way to reach us:

1. Click your profile icon at the top-right corner.
2. Select “Help & Support” from the dropdown menu.
3. Choose “Contact Support” to open the message form.
4. Fill out the form with your question or issue.

This method is handy because it automatically includes your account details, helping us respond with the right context.

Breaking Down Our Support Categories

We’ve organized support so you get to the right help fast. Here’s what we cover and how we handle each:

Technical Support

Stuff like the Chrome extension acting up, problems submitting applications, or integrations with LinkedIn and Indeed. When you contact us, including your browser, OS, and what you were doing helps a ton.

Account & Billing

Need to update your payment, change plans, or have trouble accessing your account? This is where you come in.

• Plan upgrades or downgrades
• Payment method changes
• Refund requests
• Login issues

Job Application Help

If you want tips on resume formatting, setting filters, or tracking your applications better, our team can guide you through those too.

Step-by-Step: Getting Help When You Need It

When you hit a snag, here’s a straightforward way to reach out and get your issue solved faster:

1. Gather your info: Your account email, what went wrong, screenshots if possible, and what you were trying to do.
2. Pick the right contact: Use the in-platform chat for urgent tech stuff, email billing for payment questions, or general support for most other inquiries.
3. Be specific: Instead of “not working,” explain exactly what happened, like an error message or where in the process it failed.
4. Follow up if needed: If you don’t hear back in 24 hours on business days, a polite follow-up helps keep things moving.

Common Contact Scenarios & How to Handle Them

Knowing the best way to reach us can save you time and get your issue resolved without the back-and-forth.

Self-Service First: Troubleshooting Before You Contact Us

Honestly, about 60% of issues can be fixed on the spot without waiting for a reply. Here’s what you can try:

• Clear your browser cache and cookies.
• Disable other Chrome extensions temporarily.
• Make sure you’re logged into the right job board accounts.
• Check that your LazyApply subscription is active.
• Update the Chrome extension to the latest version.

Helpful Resources

Our knowledge base and FAQ section inside the dashboard cover:

• Setting up your first job search
• Fixing common extension issues
• Getting more from your applications
• Understanding pricing and plans

Video Tutorials

For those who prefer visual steps, we have short videos showing how to use key features like automated job matching and interview scheduling.

What to Expect When You Contact Us

Transparency is key, so here’s our usual response timeline:

We monitor critical issues around the clock and prioritize problems that impact many users.

Special Contact Areas You Might Need

Partnerships & Enterprise

If you’re interested in bulk licenses, API access, or business solutions, email [email protected]. Our team will get back with tailored info.

Media & Press

Journalists and bloggers can reach out at [email protected] with your outlet details and questions.

Bug Reports & Feature Requests

We welcome your feedback. Submit bugs or suggestions through the in-platform feedback form or email [email protected] with clear subject lines like “Bug Report” or “Feature Request.”

Handling Time Zones & International Users

Since we serve users across various US time zones and beyond, here’s when you can expect the best response:

Adjust your expectations accordingly, and remember that urgent issues get priority whenever possible.

Tips to Speed Up Your Support Experience

Helping us help you is easier when you provide clear info upfront. Here’s what really makes a difference:

• Technical Issues: OS version, browser version, LazyApply extension version, error messages, and steps you took.
• Application Problems: Which job boards you used, number of applications, any error details, whether it’s company-specific or widespread.
• Account Issues: Registered email, last successful login, recent changes, and screenshots of errors.

When you send your message, including these details saves us time and gets you answers faster.

Following Up & Emergency Procedures

We track support requests with ticket numbers. Keep yours handy for follow-ups. If you haven’t heard back within the expected time, a polite follow-up with your ticket number usually speeds things up.

For emergencies — things like account lockouts or payment failures that block your job search — here’s what to do:

1. Mark your email subject with “URGENT.”
2. Use the in-platform emergency contact if available.
3. Include your phone number if you want a callback.
4. Explain why it’s time-sensitive clearly.

We reserve these procedures for critical issues to make sure they get immediate attention.